Delivery and returns policy

Shipping and Return Policy

At RENOV VELO , we are committed to providing a smooth, reliable and secure shopping experience. We have designed this policy to provide you with clear and transparent information about our delivery and return services.

Delivery areas

We deliver our products throughout France, Spain, Italy, Portugal, Sweden, Switzerland, Germany, Austria, Netherlands and throughout Europe, including the United Kingdom. We have improved our logistics to extend our deliveries with a maximum lead time of 4 to 5 days.

Delivery times

Orders are generally shipped within 4-5 business days after payment confirmation.

Delivery times vary depending on the destination, but are on average 4 to 5 working days for all of Europe.

In case of any unforeseen delay, we will inform you as soon as possible.

Shipping costs

• Free delivery for all orders of at least €199.
• For orders below this amount, delivery costs will be calculated and displayed before validation of your order.

Preparation and monitoring of orders

Once your order has been validated:

• Your package is carefully prepared.

• A confirmation email is sent to you to notify the order has been shipped.

Delivery address

Please carefully check the accuracy and completeness of your delivery address before confirming your order.

• RENOV VELO cannot be held responsible for delays or delivery failures due to an incorrect address.

• In case of return of the package due to an address error, the reshipping costs will be borne by the customer.

Unsuccessful deliveries

If you are absent during delivery:

• The carrier may leave a delivery notice with instructions for a new delivery.

• If the package is returned to us after several unsuccessful delivery attempts, return costs may be charged.

Returns and Refunds

Return conditions

You have 14 days after receiving your order to make a return.

• Returned items must be in perfect condition, unused and in their original packaging.

• Return shipping costs are the responsibility of the customer, except in the case of a defective product or if an error is made on our part during shipping.Contact us

Return procedure

• Contact our customer service by email at support@renovelo-bilel.store to report your return and obtain the necessary instructions.

• After receiving and verifying the returned product, we will proceed with a refund or exchange within 7 working days.

Damaged or lost products

• If your package arrives damaged or items are missing, contact us within 48 hours with proof (photos and order details).

• In the event of a lost package, an investigation will be opened with the carrier and we will offer a replacement or refund if the loss is confirmed.

Customer Service and Support

For any questions regarding delivery or returns, please contact us:

Email: support@renovelo-bilel.store

We promise to respond to you within 24 business hours.

RENOV VELO , your trusted partner for worry-free purchases.